Which statement correctly describes the relationship between message complexity and media richness?

The correct answer highlights the idea that complex messages often necessitate richer media for effective communication. Rich media, which includes face-to-face interactions, video conferencing, or any form that allows for non-verbal cues, enables greater understanding and clarity. When dealing with intricate or nuanced ideas, the use of richer media helps to convey tone, emotional context, and subtleties that might be lost in leaner media.

For instance, a complex message—such as feedback on a sensitive issue—benefits from the ability to read body language, facial expressions, and vocal intonation that richer media provide. These elements contribute significantly to how the message is interpreted and understood. In contrast, simpler messages might not require the same level of richness because they can be easily conveyed through more straightforward channels, like text or emails, which do not carry the same emotional weight or context.

Thus, understanding that complexity in messages correlates with the need for richer media allows communicators to choose the appropriate channel for delivering their messages effectively.