What is 'active listening' primarily intended to achieve?

Active listening is primarily intended to verify understanding through paraphrasing. This crucial communication skill involves fully engaging with the speaker, not just hearing their words but also processing and understanding the content. By paraphrasing what the speaker has said, the listener demonstrates that they are paying attention and comprehending the message. This technique encourages clarification and confirms that the listener accurately interprets the speaker's intent, fostering a clearer dialogue and reducing the risk of misunderstandings.

The essence of active listening is to ensure effective communication, which contrasts with simply receiving information passively. While documentation of key points and critique may have their place in communication, they do not encapsulate the primary goal which is understanding and engaging with the speaker's message through active participation. The process is about building rapport and facilitating a two-way communication channel, where both the speaker and the listener feel heard and understood.